Terms & Conditions
These terms and conditions apply to the use of this web site and by accessing this web site and/or placing an order you agree to be bound by these terms and conditions set out below. If you do not agree to be bound by the terms and conditions set out below you may not use or access this web site.
You may see in line references next to some sections on this website, here's what they are referring to.
i) Free delivery applies to orders over £120.
Stock & Availability
If you require an order to be delivered on a specific date we strongly recommend you contact us to confirm stock levels and manufacture times.
This web site shows stock information along side most products. Whilst the figures displayed are an indication of our current stock level, they may not be 100% accurate. Please also note that the phrase "In Stock" may not refer to the product in its entirety and may be referring to the materials required to manufacture the product. In the event of an item being ordered that is out of stock we will notify you as soon as possible via email, phone or text message.
Prices & Payments
We accept VISA, Mastercard, American Express through the Stripe Payment Gateway. It is very important that you check your invoice straight after placing your order.
All prices, unless otherwise stated, are displayed in GBP and are inclusive of UK VAT at 20%. Prices may change at any time. We accept most major credit and debit cards via our web site and over the phone, including VISA, Mastercard and American Express.
UK VAT at 20% will be charged on all orders. We can not remove VAT from your order if you live on the Channel Islands or outside of the UK. As stated on the gov.gg website for Channel Island residents, linked here, "It should be noted that the UK supplier is under no obligation to remove VAT from any transaction or sale". If you live outside of the UK you can check with your countries VAT agency to find out if and how to claim the VAT back. Full details of any VAT paid and our UK VAT number can be found on your invoice.
By placing your order online with us you are giving us permission to charge your credit or debit card for the amount displayed on the web site basket plus any delivery or freight charges as explained on our delivery info page. If your payment is declined for any reason we will periodically re-attempt to charge the payment card. We may also contact you via email or phone to inform you of the unsuccessful payment and to update your payment details.
An invoice will be sent via email after placing your order. If you do not receive an invoice within 10 minutes of placing your order, contact us to request one.
Shipping Charge is £15 however spend over £120 and shipping is free. We normally ship with UPS however due to COVID-19 we are finding that shipping availability can be quite limited so your item may arrive with another courier.
It is your responsibility to ensure items collected are packaged safely and are insured during transit.
If we have arranged for a parcel to be collected and sent to us, you understand we are not liable for the loss or damage to the goods whilst in transit. Whilst our couriers will take great care handling your goods and the loss rate is extremely low, mishaps can happen and we will not be liable. If your items are of value, please let us know and we will quote for insurance of these items whilst in transit. It is your responsibility to ensure a parcel arrives with us in good condition, regardless of who has arranged the couriers collection.
Multiple orders to the same recipient and address may be sent in the same box.
If you have placed multiple orders with us that are due to be dispatched on similar dates, we may consolidate your orders into one parcel. Your invoices will remain the same and still have multiple order numbers, the only difference is that your orders will be sent in the same box.
As majority of our stock are either bespoke or very limited quantities we only accept the return of damaged stock e.g upon delivery.
Initially we ask that you send us an email to firstname.lastname@example.org detailing the issue and photos of the damage; once this has been assessed we will ask you to send this item back to us; initially to keep the process as short as possible the purchaser is required to pay the return postage. Once we have received and inspected the item we will either send out the replacement (if requested) or will issue a full refund including the postage paid (proof of postage will be required)
Please allow 7 days for us to process your return. Returns for refund will be credited back to the original form of payment.
All return requests must be given within 7 days from the delivery date.
All sizes given include the frame so please make sure measurements are correct before ordering as only damaged items can be returned.
If you are unsure about sizes we strongly recommend getting in touch by phone or email to discuss.
Contacting Us By Phone
Our phone lines are open 9am to 4:30pm Tuesday to Saturday.
We will not provide refunds for telephone calls under any circumstance. It is your responsibility to check call charges with your network operator before calling.
You may not, without written permission, copy any content including all text and images from this web site.
All third party logos displayed are respective of their registered owners.
We have attempted to be as accurate as possible with the information stated on our web site however there is always a risk of human error. In the event we have made a mistake on our web site we will rectify these errors as quickly as possible.
It's important to understand that the colours and material finishes shown on our web site may appear different depending on your computers monitor calibration. For this reason, if the exact colour is important to you, we recommend ordering a sample from us before going to the expense of purchasing your full frame. We can not accept responsibility after goods have been delivered.
The Frameshop.org will not under any circumstances be liable for any consequential loss as a result of the incorrect supply, late delivery, accidental misrepresentation or any other reason whatsoever whether avoidable or not.
This web site may link to external web sites. In The Frameshop.org are not responsible for the content on these external web sites.
We reserve the right to cancel an order for any reason whatsoever, providing a full refund of any monies paid.