Terms & Conditions
These terms and conditions apply to the use of this web site
and by accessing this web site and/or placing an order you agree to be bound by
these terms and conditions set out below. If you do not agree to be bound by
the terms and conditions set out below you may not use or access this web site.
You may see in line references next to some sections on this
website, here's what they are referring to.
i) Free delivery applies to orders over £120.
Stock & Availability
If you require an order to be delivered on a specific date
we strongly recommend you contact us to confirm stock levels and manufacture
This web site shows stock information along side most
products. Whilst the figures displayed are an indication of our current stock
level, they may not be 100% accurate. Please also note that the phrase "In
Stock" may not refer to the product in its entirety and may be referring
to the materials required to manufacture the product. In the event of an item
being ordered that is out of stock we will notify you as soon as possible via
email, phone or text message.
Prices & Payments
We accept VISA, Mastercard, American Express through the
Stripe Payment Gateway. It is very important that you check your invoice
straight after placing your order.
All prices, unless otherwise stated, are displayed in GBP
and are inclusive of UK VAT at 20%. Prices may change at any time. We accept
most major credit and debit cards via our web site and over the phone, including
VISA, Mastercard and American Express.
UK VAT at 20% will be charged on all orders. We can not
remove VAT from your order if you live on the Channel Islands or outside of the
UK. As stated on the gov.gg website for Channel Island residents, linked here, "It
should be noted that the UK supplier is under no obligation to remove VAT from
any transaction or sale". If you live outside of the UK you can check with
your countries VAT agency to find out if and how to claim the VAT back. Full
details of any VAT paid and our UK VAT number can be found on your invoice.
By placing your order online with us you are giving us
permission to charge your credit or debit card for the amount displayed on the
web site basket plus any delivery or freight charges as explained on our
delivery info page. If your payment is declined for any reason we will
periodically re-attempt to charge the payment card. We may also contact you via
email or phone to inform you of the unsuccessful payment and to update your
An invoice will be sent via email after placing your order.
If you do not receive an invoice within 10 minutes of placing your order,
contact us to request one.
Shipping Charge is £15 however spend over £120 and shipping
is free. We normally ship with UPS however due to COVID-19 we are finding
that shipping availability can be quite limited so your item may arrive with
It is your responsibility to ensure items collected are
packaged safely and are insured during transit.
If we have arranged for a parcel to be collected and sent to
us, you understand we are not liable for the loss or damage to the goods whilst
in transit. Whilst our couriers will take great care handling your goods and
the loss rate is extremely low, mishaps can happen and we will not be liable.
If your items are of value, please let us know and we will quote for insurance
of these items whilst in transit. It is your responsibility to ensure a parcel
arrives with us in good condition, regardless of who has arranged the couriers
Multiple orders to the same recipient and address may be
sent in the same box.
If you have placed multiple orders with us that are due to
be dispatched on similar dates, we may consolidate your orders into one parcel.
Your invoices will remain the same and still have multiple order numbers, the
only difference is that your orders will be sent in the same box.
As majority of our stock are either bespoke or very limited
quantities we only accept the return of damaged stock e.g upon delivery.
Initially we ask that you send us an email to
email@example.com detailing the issue and photos of the damage; once this
has been assessed we will ask you to send this item back to us; initially to
keep the process as short as possible the purchaser is required to pay the
return postage. Once we have received and inspected the item we will
either send out the replacement (if requested) or will issue a full refund
including the postage paid (proof of postage will be required)
Please allow 7 days for us to process your return. Returns
for refund will be credited back to the original form of payment.
All return requests must be given within 7 days from the
All sizes given include the frame so please make sure
measurements are correct before ordering as only damaged items can be returned.
If you are unsure about sizes we strongly recommend getting
in touch by phone or email to discuss.
Contacting Us By Phone
Our phone lines are open 9am to 4:30pm Tuesday to Saturday.
We will not provide refunds for telephone calls under any
circumstance. It is your responsibility to check call charges with your network
operator before calling.
You may not, without written permission, copy any content
including all text and images from this web site.
All third party logos displayed are respective of their
We have attempted to be as accurate as possible with the
information stated on our web site however there is always a risk of human
error. In the event we have made a mistake on our web site we will rectify
these errors as quickly as possible.
It's important to understand that the colours and material
finishes shown on our web site may appear different depending on your computers
monitor calibration. For this reason, if the exact colour is important to you,
we recommend ordering a sample from us before going to the expense of
purchasing your full frame. We can not accept responsibility after goods have
The Frameshop.org will not under any circumstances be liable
for any consequential loss as a result of the incorrect supply, late delivery,
accidental misrepresentation or any other reason whatsoever whether avoidable
This web site may link to external web sites. In The Frameshop.org
are not responsible for the content on these external web sites.
We reserve the right to cancel an order for any reason whatsoever, providing a full refund of any monies paid.