Privacy Policy
Thank you for visiting the The Frameshop.org website. This
privacy policy tells you how we use personal information collected at this
site. Please read this privacy policy before using the site or submitting any
personal information. By using the site, you are accepting the practices
described in this privacy policy. These practices may be changed, but any
changes will be posted, and changes will only apply to activities and information
on a going forward, not retroactive basis. You are encouraged to review the
privacy policy whenever you visit the site to make sure that you understand how
any personal information you provide will be used.
Collection of Information
We collect personally identifiable information, like names,
postal addresses, email addresses, etc., when voluntarily submitted by our
visitors. The information you provide is used to fulfil your specific request.
This information is only used to fulfil your specific request, unless you give
us permission to use it in another manner, for example to add you to one of our
mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on
the features offered. Cookie and tracking technology are useful for gathering
information such as browser type and operating system, tracking the number of
visitors to the Site, and understanding how visitors use the Site. Cookies can
also help customize the Site for visitors. Personal information cannot be
collected via cookies and other tracking technology, however, if you previously
provided personally identifiable information, cookies may be tied to such
information. Aggregate cookie and tracking information may be shared with third
parties.
Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our
commitment to combine the highest-quality products and services with the
highest level of integrity in dealing with our clients and partners. The Policy
is designed to assist you in understanding how we collect, use and safeguard
the personal information you provide to us and to assist you in making informed
decisions when using our site and our products and services. This statement
will be continuously assessed against new technologies, business practices and
our customers' needs.
What Information Do We Collect?
When you visit our Web site you may provide us with two
types of information: personal information you knowingly choose to disclose
that is collected on an individual basis and Web site use information collected
on an aggregate basis as you and others browse our Web site.
1. Personal Information You Choose to Provide
Personal Information
If you choose to request further information on our products or services from
us or our partners, you may need to give personal information and authorization
to obtain this information. For example, you may need to provide the following
information:
Name
Mailing address
Email address
Home and business phone number
Other personal information (e.g. mother's maiden name)
Email Information
In addition to providing the foregoing information to our
partners, if you choose to correspond further with us through email, we may
retain the content of your email messages together with your email address and
our responses. We provide the same protections for these electronic
communications that we employ in the maintenance of information received by
mail and telephone.
Web Site Use Information
Similar to commercial Web sites, our Web site utilizes a
standard technology called "cookies" (see explanation below, What Are
Cookies?) and Web server logs to collect information about how our Web site is
used. Information gathered through cookies and Web server logs may include the
date and time of visits, the pages viewed, time spent at our Web site, and the
Web sites visited just before and just after our Web site. This information is
collected on an aggregate basis. None of this information is associated with
you as an individual.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes
of administering our business activities, providing customer service and making
available other products and services to our customers and prospective
customers. Occasionally, we may also use the information we collect to notify
you about important changes to our Web site, new services and special offers we
think you will find valuable. The lists used to send you product and service
offers are developed and managed under our traditional corporate standards
designed to safeguard the security and privacy of our customers' personal
information. As a customer, you will be given the opportunity, at least once
annually, to notify us of your desire not to receive these offers.
The Frameshop.org use your personal data:
·
to provide goods and services to you;
·
to make a tailored website available to you;
·
to manage any registered account(s) that you
hold with us;
·
to verify your identity;
·
for crime and fraud prevention, detection and
related purposes;
·
to contact you electronically about promotional
offers and products and services which we think may interest you;
·
to enable The Frameshop.org to manage customer
service interactions with you; and
·
where we have a legal right or duty to use or
disclose your information (for example in relation to an investigation by a
public authority or in a legal dispute).
What Are Cookies?
Cookies are a feature of browser software that allows web
servers to recognise the computer used to access a website. Cookies are small
pieces of data that are stored by a user's web browser. Cookies can remember
what information a user accesses on one web page to simplify subsequent
interactions with that website by the same user or to use the information to
streamline the user's transactions on related web pages. This makes it easier
for a user to move from page to page and to complete transactions over the
internet. Cookies should make your online experience easier and more
personalised. The table below explains the cookies we use and why.
Google Analytics
When someone visits The Frameshop.org we use a third-party
service called Google Analytics, to collect standard internet log information
and details of visitor behaviour patterns. We do this to report on things such
as the number of visitors to the various parts of the site. This information is
only processed in a way which does not identify anyone. We do not make, and do
not allow Google to make, any attempt to find out the identities of those
visiting our website. Data is recorded purely for reporting purposes and to
ensure that visitors to our website can find the correct products and pages they
are searching for.
The retention period applies to user-level and event-level
data associated with cookies, user-identifiers (e.g., User-ID) and advertising
identifiers (e.g., DoubleClick cookies, Android’s Advertising ID, Apple’s
Identifier for Advertisers).
When data reaches the end of the retention period, it is
deleted automatically on a monthly basis.
Web Banner Advertising
If you visit our websites, you may receive personalised
banner advertisements whilst browsing other websites. Any banner advertisements
you see will relate to products you have viewed whilst browsing our websites on
your computer or other devices.
These advertisements are provided by The Frameshop.org via
market leading specialist providers using ‘cookies’ placed on your computer or
other devices (see further information on the use of cookies in our Cookie
Policy). You can remove or disable cookies at any time - see below for
further information.
How to opt-out of Cookies
Most web browsers allow some control of most cookies through
the browser settings. To find out more about cookies, including how to see what
cookies have been set and how to manage and delete them, visit
www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all
websites visit https://tools.google.com/dlpage/gaoptout.
How Do We Use Information We Collect from Cookies?
We use Web site browser software tools such as cookies and
Web server logs to gather information about our Web site users' browsing
activities, in order to constantly improve our Web site and better serve our
customers. This information assists us to design and arrange our Web pages in
the most user-friendly manner and to continually improve our Web site to better
meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical
statistics. The information in the cookies lets us trace the paths followed by
users to our Web site as they move from one page to another. Web server logs
allow us to count how many people visit our Web site and evaluate our Web
site's visitor capacity. We do not use these technologies to capture your
individual email address or any personally identifying information about you
although they do permit us to send focused online banner advertisements or
other such responses to you.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to
notify you about important changes to our Web site, new services and special
offers we think you will find valuable. As our client, you will be given the
opportunity to notify us of your desire not to receive these offers by clicking
on a response box when you receive such an offer or by sending us an email
request at info@theframeshop.org
Evaluation of Information Protection Practices
Periodically, our operations and business practices are
reviewed for compliance with corporate policies and procedures governing the
security, confidentiality and quality of our information.
Employee Access, Training and Expectations
Our corporate values, ethical standards, policies and
practices are committed to the protection of customer information. In general,
our business practices limit employee access to confidential information, and
limit the use and disclosure of such information to authorised persons,
processes and transactions.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers,
sales, Web site traffic patterns and related Web site information to our
affiliates or reputable third parties, but this information will not include
personally identifying data, except as otherwise provided in this Privacy
Policy.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so,
in other words, when we, in good faith, believe that the law requires it or for
the protection of our legal rights.
What About Other Web Sites Linked to Our Web Site?
We are not responsible for the practices employed by Web
sites linked to or from our Web site nor the information or content contained
therein. Often links to other Web sites are provided solely as pointers to
information on topics that may be useful to the users of our Web site.
Please remember that when you use a link to go from our Web
site to another Web site, our Privacy Policy is no longer in effect. Your
browsing and interaction on any other Web site, including Web sites which have
a link on our Web site, is subject to that Web site's own rules and policies.
Please read over those rules and policies before proceeding.
Mailing Lists
As part of the registration process for our e-newsletter, we
may collect personal information. We use this information for a couple of
reasons: to tell you about things you’ve asked us to tell you about; to contact
you if we need to obtain or provide additional information; to check our
records are right and to check every now and then that you’re happy and
satisfied. We don't rent or trade email lists with other organisations and
businesses.
We use an integrated sender to deliver our newsletter. We
gather statistics around email opening and clicks using industry standard
technologies to help us monitor and improve our e-newsletter.
You can unsubscribe from our promotional emails at any time
by clicking the unsubscribe link at the bottom of any of our emails or by
emailing our Customer Services team at info@theframeshop.org
Your Consent
By using our Web site you consent to our collection and use
of your personal information as described in this Privacy Policy. If we change
our privacy policies and procedures, we will post those changes on our Web site
to keep you aware of what information we collect, how we use it and under what
circumstances we may disclose it.
Access to your personal information
As part of our commitment to keeping your data private, you
are fully entitled to view, amend or delete personal information that we hold.
To request information on your personal data or ask for us
to delete any details we store, please email info@theframeshop.org or
call 01702 335863.
You can also write to us at:
The Frameshop.org
108 London Rd, Westcliff-on-Sea,
Southend-on-Sea
SS1 1PQ
Note: We may be required to continue storing
certain personal data for legal reason e.g. tax purposes or proof of sales.
How long do we keep your data?
We will not retain your data for longer than necessary for
the purposes set out in this Policy. Different retention periods apply for
different types of data, however the longest we will normally hold any personal
data is 6 years.
Changes to this Privacy Notice
This Privacy Policy is reviewed regularly and is subject to
amendment, without prior notification.
Visitors to our website
When someone visits The Frameshop.org we collect standard
internet log information and details of visitor behavior patterns. We do this
to find out things such as the number of visitors to the various parts of the
site. We collect this information in a way which does not identify anyone. We
do not make any attempt to find out the identities of those visiting our
website. We will not associate any data gathered from this site with any
personally identifying information from any source. If we do want to collect
personally identifiable information through our website, we will be up front
about this. We will make it clear when we collect personal information and will
explain what we intend to do with it.
Use of cookies by The Frameshop.org
Cookies are small text files that are placed on your
computer by websites that you visit. They are widely used in order to make
websites work, or work more efficiently, as well as to provide information to
the owners of the site.
The table below explains the cookies we use and why.
Most web browsers allow some control of most cookies through
the browser settings. To find out more about cookies, including how to see what
cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all
websites visit https://tools.google.com/dlpage/gaoptout.